Last Updated: September 19, 2025
At Greenleafbait, customer satisfaction and trust are important to us. We are committed to delivering effective and reliable pest control solutions, including our cockroach killer powder. This Refund & Returns Policy outlines the conditions under which returns, replacements, and refunds are handled to ensure clarity and transparency for our customers.
To be eligible for a return request, the following conditions must be met:
The return request must be submitted within 7 days of product delivery.
The product must be unused, unopened, and in its original packaging with seals intact.
Proof of purchase (order confirmation, receipt, or invoice) must be provided.
Due to safety, hygiene, and regulatory reasons, the following items are non-returnable:
Opened, used, or partially used pest control products.
Products with damaged, broken, or tampered packaging or seals.
Items purchased during clearance sales, promotional offers, or bundled deals.
If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.
After verification, Greenleafbait will arrange:
A replacement product or
A full refund, including applicable shipping charges.
Once the returned item is received and inspected, you will be informed of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7–10 business days.
Shipping charges are non-refundable, except in cases involving defective or incorrectly shipped products.
Exchanges are only available for products that are:
Damaged
Defective
Incorrectly delivered
To request an exchange, please contact us using the details provided below.
Customers are responsible for return shipping costs unless the product is defective or incorrectly supplied.
We strongly recommend using a trackable courier service to ensure the safe return of the product.
If you have any questions regarding this Refund & Returns Policy or need assistance with your order, please contact us:
